Space Night Light

Shipping Policy

Order Processing

Orders are prepared within 1 to 3 business days. Once shipped, you will automatically receive a tracking number by email.

Delivery Times

 Delivery times vary depending on the destination. Estimated timeframes are indicated on the product page. Delays may occur due to customs or exceptional events.

Shipping Fees

 Shipping is free, with no additional charges at checkout.

Taxes and Customs

For certain countries outside the EU, local taxes or customs fees may apply depending on local regulations. These remain the customer’s responsibility when required.

General Terms and Conditions of Sale — OceanCocktail

1. Publisher and contact
Company name: OceanCocktail
Customer service contact: support@oceancocktail.com
Registered office: 17 rue Steingebiss - Haguenau 67500 France
SIRET: 95187121900014
Responsible for publication: OceanCocktail

2. Purpose
These general terms and conditions of sale (GTC) govern orders placed on the OceanCocktail website. They apply to all customers, both individuals and professionals, unless otherwise stipulated in writing.

3. Orders
Placing an order constitutes acceptance of the Terms and Conditions. The customer agrees to provide accurate and complete information. OceanCocktail reserves the right to cancel or refuse an order in case of suspected fraud or obvious error.

4. Price and payment
Prices are shown in euros (or other currency displayed) and include applicable taxes. Delivery charges are added at checkout. Payment is secure and made using the methods offered at the time of ordering. The order is considered accepted upon confirmation of payment.

5. Delivery
Processing and delivery times are provided for informational purposes only on the product page. OceanCocktail makes every effort to meet these deadlines but cannot be held responsible for delays caused by carriers, customs, or unforeseen circumstances. Customs duties and import taxes are the responsibility of the recipient, unless otherwise stated.

6. Right of withdrawal
In accordance with applicable regulations, consumers have 14 days from receipt to exercise their right of withdrawal, except in certain legal cases (personalized products, perishable goods, etc.). To exercise this right, please contact customer service at support@oceancocktail.com . Returns must be authorized in advance; unauthorized returns will not be accepted.

7. Returns and refunds
After validation of the return request and, if applicable, receipt and inspection of the product, OceanCocktail offers the most suitable solution: refund, exchange, store credit, or partial refund if the product's condition warrants it. For low-value items, a refund without return may be offered to avoid disproportionate costs. Refunds are issued to the original payment method within 5 to 10 business days of validation.

8. Warranty and conformity
The products sold are covered by the legal guarantees of conformity and against hidden defects as stipulated by the Consumer Code and the Civil Code. In the event of a defective or non-conforming product, contact customer service with photos/videos to initiate the procedure.

9. Responsibility

OceanCocktail is responsible for the proper execution of its contractual obligations. However, it cannot be held liable in cases of force majeure, incidents involving carriers, or misuse of the product by the customer. OceanCocktail will not be responsible for damages resulting from improper use of the product, failure to comply with safety instructions, or any modification or alteration of the product by the user.

10. Mediation and dispute resolution
For any complaints, please first contact our customer service department at support@oceancocktail.com. If no amicable solution is found, the consumer may contact the relevant mediator or pursue the legal remedies provided by applicable law. The contact details of the relevant mediator can be provided upon request.